After-sales Support

We review each case based on order records, shipment records, communication history, and supporting evidence.

Tracking Not Updated

Tracking may pause during transfer or customs processing. We will help check based on available shipment records.

Some tracking numbers may not update immediately on 17TRACK before customs clearance.

We will help check the shipment status based on tracking information and carrier updates.

Customers may need to contact the local carrier and provide official investigation information when necessary.

Please provide photos of the outer package, product package, and shipping label.

Please provide order information, unpacking photos, product photos, and package label photos.

Please contact sales with your order number, payment reference, and communication record.